TERMS AND CONDITIONS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Supre  product as part of any business (including any online business) unless agreed in writing by Supre.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

WEBSITE CONTENT

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners. The use of any of Supre's Trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Supre’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Supre is website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Supre.

GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

DELIVERY CHARGES

The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances.  We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

For more information about delivery charges and times see our Delivery Information page.

PRICING

**Please note: Prices may differ online to in store**

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors: Supre reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Supre will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

SECURITY

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

AFTERPAY

Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.

 

PROCESSING YOUR ORDER

EXPRESS SHIPPING ORDERS

2pm AEST is our cutoff time for same day processing when selecting the Express Postage option. If you place an order before this time it will be dispatched to our delivery partner the same working business day. If your order is placed after 2pm, it will be processed and dispatched the next working business day.

STANDARD SHIPPING ORDERS

All orders with the Standard Shipping option will be processed and dispatched from our warehouse within 2 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note standard and express shipping times are additional to these time frames, and vary from region to region. Please reference our delivery notice for your expected delivery time in your region.

YOUR INVOICE

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.

PROBLEMS WITH YOUR ORDER

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.

 

COMPETITIONS

Terms and Conditions
 

GIRL GANG ROBE COMP (comp now closed)

1. The promoter of this promotion is Supré Pty Ltd (“the Promoter”) (ABN 55 002 927 773) of 14 Shepherd Court, North Geelong, Victoria, 3215, Australia, 03 5277 8110.

2. Entry is free and open to Australian and New Zealand residents of all ages. Employees of the Promoter and their immediate families and the suppliers and agencies associated with this competition are ineligible to enter.

3. This competition is a game of skill not chance.  

4. This competition commences at 7:30PM on 19th December, 2016 and ends at 11.59PM AEST on 23rd December, 2016 (“Competition Period”). Only one entry per person. Late, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected responses will be deemed invalid.

5. To enter this competition entrants must:
•    follow @supre_instagram
•    tell us why they want to win; via Instagram (“Submission”) 
•    like the competition post
•    tag 2 friends who they would share their prize with

6. Each Submission will be reviewed and judged by a panel of the Promoter’s marketing and communications personnel (“Panel”). The Panel will judge each response according to how relevant, creative and inspiring it is. All decisions of the Panel are final and no discussions or correspondence will be entered into. The winners will be notified via Instagram on the 23rd December, 2016. The Winners must then respond back via Instagram.

7. There will be 1 winner (“the Winner”).

8. There will be 3 prizes sent to the winner (for them and their two friends):
•    Sleep Robe – AUD $40
The Winner’s prize pool is valued at AUD $120.
The total Winners’ prize pool is valued at AUD$120.

9. The Promoter is not liable for any other additional costs associated with winning this competition or the prizes that comprise this competition. 

10. If any prize remains unclaimed after 5 days of the winners being contacted, the Promoter may deem that the winner is ineligible to receive the prize. The Panel will chose an alternative Winner and the alternative Winner/s will be notified via Instagram 28th December, 2016. The Winners must then respond back via Instagram.

11. Prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in the value of prizes. Where a prize is unavailable for any reason it may be substituted with a prize of equal or greater value subject to relevant state and territory regulations.

12. Information regarding prizes and how to enter forms part of these terms and conditions. Entry into the competition is deemed an acknowledgement and acceptance of these terms and conditions.

13. The Promoter reserves the right, at any time, to verify the validity of entries and the identity of entrants. Proof of entry and identity will only be deemed as sufficient at the discretion of the Promoter.

14. If this competition is interfered with in any way or is not capable of being properly conducted due to any reason beyond the reasonable control of the Promoter, the Promoter reserves its rights to disqualify any entrant or to modify, suspend, terminate or cancel this competition, to the extent permitted by law.

15. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the maximum extent permitted by law).

16. Personal information provided by entrants will be used by the Promoter for the purpose of conducting this competition and otherwise in accordance with contestants’ consent. The Promoter may disclose entrant’s personal information to its contractors and agents in relation to the conduct of this competition. The Promoter’s privacy policy is available at www.supre.com.au.

17. The competition is in no way associated with Facebook or Instagram.

 

SUPRÉ SECRET SANTA - permit LTPS/16/09500 (now closed)

 

1.    The promoter of this promotion is Supré Pty Ltd (“the Promoter”) (ABN  55 002 927 773) of 14 Shepherd Court, North Geelong, Victoria, 3215, Australia, 03 5277 8110.

2.    Entry is free and open to Australian residents of all ages. Employees of the Promoter and their immediate families and the suppliers and agencies associated with this competition are ineligible to enter.

3. This competition is a game of chance and not skill.  

4.    This competition commences at 09:00AM on 5th December, 2016 and ends at 11.59PM AEST on 8th December, 2016 (“Competition Period”). Late, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected responses will be deemed invalid.

5.    To enter this competition, entrants must make an online purchase via Supre.com.au during the competition period (“Entries”).

6.    The winning entries will be picked at random from all the Entries (“the Draw”) each day during the Competition Period at the Supré DC - 183 Viking Drive, Wacol, Brisbane, 4076.

7.    There will be four winners in total (“the Winners”).

8. Each of the Winners will receive:
•    Secret Santa gift pack, valued at $89
Winners will be sent their prize by 9th December, 2016.
Each Winner’s prize pool is valued at AUD $89
The total Winners’ prize pool is valued at AUD$356

9.    The Promoter is not liable for any other additional costs associated with winning this competition or the prizes that comprise this competition.

10.    Prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in the value of prizes. Where a prize is unavailable for any reason it may be substituted with a prize of equal or greater value subject to relevant state and territory regulations.  

11.    Information regarding prizes and how to enter forms part of these terms and conditions. Entry into the competition is deemed an acknowledgement and acceptance of these terms and conditions.

12.    The Promoter reserves the right, at any time, to verify the validity of entries and the identity of entrants. Proof of entry and identity will only be deemed as sufficient at the discretion of the Promoter.

13.    If this competition is interfered with in any way or is not capable of being properly conducted due to any reason beyond the reasonable control of the Promoter, the Promoter reserves its rights to disqualify any entrant or to modify, suspend, terminate or cancel this competition, to the extent permitted by law.

14.    The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the maximum extent permitted by law).

15. The Promoter of this competition has the right to extend the closing date in its sole and absolute discretion.

16.    Personal information provided by entrants will be used by the Promoter for the purpose of conducting this competition and otherwise in accordance with contestants’ consent. The Promoter may disclose entrant’s personal information to its contractors and agents in relation to the conduct of this competition. The Promoter’s privacy policy is available at www.supre.com.au.

 

DIY DIARY COMPETITION (comp now closed)

1.    The promoter of this promotion is Supré Pty Ltd (“the Promoter”) (ABN  55 002 927 773) of 14 Shepherd Court, North Geelong, Victoria, 3215, Australia, 03 5277 8110.

2.    Entry is free and open to Australian & New Zealand residents of all ages. Employees of the Promoter and their immediate families and the suppliers and agencies associated with this competition are ineligible to enter.

3. This competition is a game of skill and not chance.  

4.    This competition commences at 17:30PM on 10th November, 2016 and ends at 11.59PM AEST on 31st December, 2016 (“Competition Period”). Only one entry per person. Late, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected responses will be deemed invalid.

5.    To enter this competition entrants must decorate their Supré Diary and submit their design by posting on Instagram, tagging Supré and using the hashtag #suprediydiary (“Entries”).

6. By entering the competition entrants automatically agree to become part of the Promoters database, which is also available to ‘opt out’ of once they commence receiving email communication. 

7. By entering the competition entrants automatically agree to have their diary design shared on the Supré Instagram account - @supre_official 

8.    Each Submission will be reviewed and judged by a panel of the Promoter’s marketing and communications personnel (“Panel”). The Panel will judge each response according to how relevant and creative it is. All decisions of the Panel are final and no discussions or correspondence will be entered into. This will take place from all the Entries (“the Draw”) at 12.00PM AEST on 4th January, 2017 at the address of the Promoter and the winners will be notified via Instagram on 4th January, 2017. The Winners must then respond back via Instagram.

9.    There will be one winner in total (“the Winners”)

10. The Winner will receive:
•    1 x AUD$500 or NZD$500 GIFT CARD (depending on location of winner)
Winners will be sent their prize by 9th January, 2017.
The total Winners prize pool is valued at AUD$500

11.    The Promoter is not liable for any other additional costs associated with winning this competition or the prizes that comprise this competition.

12.    If any prize remains unclaimed after 5 days of the winners being announced, the Promoter may deem that the winner is ineligible to receive the prize. A redraw will be picked at random from all the Entries (“the Draw”) at 12.00pm AEST on 9th January, 2017 at the address of the Promoter and will be notified via Instagram on the 9th January, 2017. The Winners must then respond back via Instagram.

13.    Prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in the value of prizes. Where a prize is unavailable for any reason it may be substituted with a prize of equal or greater value subject to relevant state and territory regulations.  

14.    Information regarding prizes and how to enter forms part of these terms and conditions. Entry into the competition is deemed an acknowledgement and acceptance of these terms and conditions.

15.    The Promoter reserves the right, at any time, to verify the validity of entries and the identity of entrants. Proof of entry and identity will only be deemed as sufficient at the discretion of the Promoter.

16.    If this competition is interfered with in any way or is not capable of being properly conducted due to any reason beyond the reasonable control of the Promoter, the Promoter reserves its rights to disqualify any entrant or to modify, suspend, terminate or cancel this competition, to the extent permitted by law.

17.    The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the maximum extent permitted by law).

18. The Promoter of this competition has the right to extend the closing date in its sole and absolute discretion.

19.    Personal information provided by entrants will be used by the Promoter for the purpose of conducting this competition and otherwise in accordance with contestants’ consent. The Promoter may disclose entrant’s personal information to its contractors and agents in relation to the conduct of this competition. The Promoter’s privacy policy is available at www.supre.com.au.

20. This competition is in no way associated with Facebook or Instagram.