Delivery Information

  • Free standard shipping to Australia and New Zealand on orders over $50.
  • No promo code is required - free shipping is automatically applied at checkout.
  • Free shipping is a limited promotion and not available for orders delivered outside Australia and New Zealand.
  • $5 Express Shipping to Australia on orders over $50.
  • No promo code is required, simply select Express Shipping at checkout
  • $5 Express Shipping is a limited promotion and not available for orders delivered outside Australia

 

Delivery Timeframes

Region Standard Express
 
Melbourne Metro

Sydney Metro

Canberra Metro

Brisbane Metro

Adelaide Metro
 
3 - 5 working days 1-2 working day

Perth Metro

Darwin

Alice Springs
 
5 - 8 working days 2 - 5 working days
Regional Australia 5 - 18 working days 2 - 5 working days
International 9 - 26 working days Unavailable

 

Delivery Costs

Region Standard Express

Australia

AU$9.00 AU$14.00

New Zealand

AU$13.00 Unavailable
International AU$20.00* Unavailable

 

*International delivery charges exclude any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

 

 

Processing Your Order

 

Express Shipping Orders (Australia Only)

Express shipping orders placed before 2pm AEST, Monday - Friday, will be processed and dispatched on the same working business day. Orders placed after 2pm, or on a weekend or public holiday, will be processed and dispatched on the next working business day.

 

Standard Shipping Orders

 

Standard shipping orders will be processed and dispatched from our warehouse within 2-4 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.

 

Please note

 

Standard and express shipping times are additional to these time frames, and vary from region to region.

Please reference our delivery timeframes above for your expected delivery time in your region.

 

Delivery Conditions

 

Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders cannot be delivered to Post Office boxes.

 

Problems With Your Order?

 

For customer and online enquiries, please our customer service team on 1800 154 147 between 9am-4pm (AEST) Monday to Friday, or email orders@supre.com.au.

Please have your order number ready for any order-related enquiries.