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REFUND, EXCHANGE & CREDIT POLICY
We do refund or exchange on faulty goods in accordance with the relevant legislation. Proof of purchase must be provided for any refund, exchange or credit.
For hygiene reasons, lingerie cannot be exchanged or returned.
We exchange or give a Credit Note for 'CHANGE OF MIND' purchases subject to several conditions:
- Goods must be returned within 10 days of original docket
- Does not apply to goods reduced in price for sale purposes
- Does not apply to sales of accessories
- The goods cannot have been soiled or damaged by the customer
CREDIT NOTES
- Redeemable ONLY at the SUPRÉ store where purchase was made
- Valid for 6 months from issue date- Not Redeemable for cash
- Credit should be treated as cash if lost cannot be replaced
- Not transferable
GIFT VOUCHER
- Redeemable for goods at any SUPRÉ store
- Valid for 6 months from issue date
- Not redeemable for cash
- This voucher should be treated as cash if lost cannot be replaced
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