1. What is the quickest and easiest way to make a payment online?
For all customers ordering from anywhere in the world, making payment with a credit card is always the quickest way to pay for your order. Your payment is charged to your account immediately and your order can be started straight away. SUPRÉ Online accepts Mastercard, Visa, Visa Debit and AMEX.
2. Is my transaction secure?
SUPRÉ Online shopping supplies you with a secure section within the checkout. You will notice a padlock icon on the base of your browser which indicates that all information entered in this section is secure.
3. Are there any security procedures that I need to follow when paying by credit card?
Yes, customers may be required to complete a Security Check. There might be a few reasons that customers need to complete Security Checks. Those reasons are:
-If you are a first time SUPRÉ Online shopper and have made an order to the value of $300 or more.
-If you are ordering from a country that has been Black Listed due to excessive fraudulent orders.
-If you have made multiple attempts at ordering and have had multiple declined transactions.
-If you make several orders within a very close time frame.
For a security check to be completed we require the following:
- A copy of the credit card used on the order, front and back.
- A copy of license/photo id of the person’s credit card used on the order, front and back.
SUPRÉ assures that this is very safe to email or fax this information to us. You may black out the middle 8 digits on the credit card, so the full credit card number cannot be read. If you are required to complete a security check on your order, please do so as soon as possible as your order will not be started until it is complete.
SUPRÉ Online has the right to request a security check on orders that may seem suspicious other than the reasons mentioned above.
4. Does SUPRÉ Online accept Paypal?
Yes, we do accept Paypal. This is also a very quick and easy way to make payment for your order, as the amount is charged immediately. This is the best payment option for International customers who do not own a credit card. If you are not already registered with Paypal, please go to www.paypal.com
5. Can i make a payment with a store gift voucher?
Unfortunately SUPRÉ Online can not accept Gift Vouchers purchased in store as a payment method for your Online order.
6. Do I need to be over 18 to shop Online?
No, you do not need to be over 18 to shop online. With a parent or guardians permission
only are you able to shop online using a credit card. Using a credit card that is not your own, without permission, is a criminal offence and SUPRÉ may decide to press charges if the situation arises.
7. What happens to the information I give you?
The information that you supply SUPRÉ with is strictly confidential. We do not reveal, disclose, pass on, sell or distribute to any third parties personal information unless consented by you.
8. Who should I contact if I need more Online help?
If you have any other questions or problems shopping online please feel free to contact the Online Team on 02 8596 8456, from Monday to Friday, 9-5:30. Or you can email us on email@example.com
If you have any enquiries about wholesale buying, in store style enquiries or other non-website related questions, please feel free to call SUPRÉ Head Office Marrickville on 02 9550 4200.