This website, www.supre.com.au (the “Website”) is owned and operated by Supre
Holdings Pty Limited ACN 003 678 475 (“Supre,” “us,” “we,” or “our”) of 14
Shepherd Court, North Geelong, Victoria, Australia, 3215.
We appreciate that, as a user of this
Website, you are concerned about your privacy and the confidentiality and
security of any personal information that you may provide to us in accessing
This Privacy Statement explains our
policies for the use, disclosure and storage of personal information collected
through this Website. This Privacy Statement also gives you choices as to how
we use your information. Please be sure to read this Privacy Statement
carefully before you provide any personal information to us through this
Website or otherwise use this Website.
Whenever you use this Website and
provide any personal information to us while using this Website, you are
consenting to the collection, use, disclosure and storage of that information
in accordance with this Privacy Statement.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information is information
about you that can be used to identify you individually. Some common examples
of personal information include your name, gender, date of birth, postal
address, telephone number, email address and other information necessary to
process any order made by you.
Every time you visit this Website, we
automatically collect your internet service provider’s address, the Web page
from which you came, and a record of your activity on our site. We also collect
the information you provide to us when you register an account with us, request
a catalogue, make a purchase from us, subscribe to a mailing list, apply for
employment, participate in a contest or sweepstakes promotion, fill out a
survey or questionnaire, or otherwise contact us.
WHY DO WE COLLECT PERSONAL INFORMATION AND HOW DO WE USE IT?
The information we receive allows us to
tailor our product offer and improve your shopping experience. It also enables
us to process your purchases, confirm your orders, customize the content and
layout of our pages, notify you about updates to our websites and products, and
provide you with marketing information.
The information you supply to us is
added to our customer database. You may receive periodic mailings or telephone
calls from us about new products and services, discounts, special promotions or
upcoming events. You can request to not receive such mailings or telephone
calls from us by contacting us on firstname.lastname@example.org or by clicking the
“unsubscribe” link on any promotional email you receive from us.
You do not have to provide any personal
information to us unless you want to. For example, you choose whether to purchase
our products or sign up for our mailing list or for special promotions. Of
course if you choose not to provide certain types of personal information to
us, we may be unable to provide you with the goods or services that you have
requested where that information is necessary to providing such goods or
We do not collect or store credit card
numbers that you may submit in connection with online purchases of goods or
services through our Website. Any credit card information that you submit for
such online purchases is collected by our financial institution which provides
the particular payment transaction facility through a separate website. We have
no control over that third party website, or access to your credit card
information submitted there. We encourage you to review the privacy statement
governing that third party website before entering your payment information.
WHEN DO WE DISCLOSE PERSONAL INFORMATION?
We do not share, sell, rent or trade
personal information about you to or with third parties or affiliates, except
as otherwise set forth in this Privacy Statement. We may disclose your personal
information to third parties and affiliates as is necessary to achieve the
purposes for which it was collected, such as to fulfil your orders or respond
to your requests, and to operate the business of Supre. We may also share your
personal information with third parties or affiliates in the event of an
acquisition of our business or similar transaction, to enforce our legal rights
or those of others, or if we are required to do so by law.
We may share information with
governmental agencies or other third parties for purposes of prevention or
investigation of fraud or other illegal activities. We may only do so when:
1. permitted or required
2. necessary to prevent
actual or potential fraud, unauthorized transactions, or other illegal
3. investigating fraud
incidents or other illegal activities.
HOW DO WE STORE PERSONAL INFORMATION?
The personal information which we
collect from you may be stored by us in various forms including both electronic
and hardcopy. We take reasonable steps designed to maintain the security of any
personal information which we have stored, including taking reasonable steps to
prevent loss, misuse and unauthorised access, use, modification, disclosure,
alteration, or destruction of such information.
Please be aware however that any online
transmission of information over the Internet is never completely secure and
may be prone to error or attacks by malicious third parties. Therefore, we
cannot guarantee the security or accuracy of any personal information that you
transmit to us through this Website.
ACCESSING THE PERSONAL INFORMATION WHICH WE HAVE COLLECTED ABOUT YOU
You may request access to any personal information
which we have about you by contacting our Privacy Officer (whose details are
set out below). Following such a request, we will provide you with access once
1. provided sufficient
proof of identity, and
2. in the case of
unusual or particularly onerous requests, paid a reasonable access fee.
If the personal information which we
have previously collected from you is out of date or incorrect, you can contact
our Privacy Officer to arrange an amendment to our records.
INTERNET USERS: WHAT ARE "COOKIES" AND HOW DO WE USE THEM?
A “cookie” is a small data file stored
on your computer. We place a unique identifier in the cookie and use the cookie
to connect your computer with the information we store for you in our database.
Some examples of the data we store in our database includes your account
preferences, items added to your shopping bag, user-specific information on
pages accessed, and previous visits to our site. Your information is stored in
or financial information on your computer.
If you are having difficulty completing
your online order with us, please check your privacy settings in your browser.
If you do not wish to change your privacy settings to “Medium” and you are
currently using the “Medium High” or “High” settings, you may choose to
override your current cookie handling practices for individual sites that you
specify, including www.supre.com.au.
HOW TO REPORT FRAUD
You can help us identify attempts at
fraud. We will never ask you for sensitive personal information in an email. If
you receive a suspicious email appearing to come from us, such as one
requesting that you confirm personal information like your credit card number,
or if you have received an email implying that it has been sent by us after you
have opted out of receipt of emails from us, you may forward the suspicious
email to our Privacy Officer. You should not respond directly to suspicious
email nor should you open any link in the email.
There are a few common features of
fraudulent emails that can help you identify them as spam. The two most
1. receiving an email
that contains mistakes such as misspelled words or grammatical errors; and
2. receiving an email
that asks for your confidential information or asks you to take immediate
action on your account.
We encourage all of our customers to
protect themselves and their information. You should not share your account
information with any third party and you should measure that your system has
adequate anti-virus and firewall installed.
We do not knowingly request or collect
personal information from any person under 13 years of age without prior
verifiable parental consent. If we become aware that an individual is under the
age of 13 and has submitted any information to this Website for any purpose
without prior verifiable parental consent, we will delete his or her
information from our files.
INTERNATIONAL DATA TRANSFERS
All information collected within and
outside of Australia is stored in Australia and is not transferred outside of
OTHER THINGS TO CONSIDER
This Website contains links and
references to external websites. Please be aware that we do not control
external websites and that this Privacy Statement does not apply to such
websites. We encourage you to read the privacy statements of every website that
you visit. If you are unsure about the credentials of a particular website, we
recommend that you do not provide personal information to or through that
This Privacy Statement is subject to
change without notice. Please check this web page regularly to access the most
current version of our Privacy Statement.
If you have any questions about this
Privacy Statement, please contact our Privacy Officer.
Toll free number: 1 800 420 176 (Australia only)