Ordering Help

1. HOW DO I MAKE A SUPRÉ ONLINE ORDER?

  1. Browse through our products by clicking on the categories in our top navigation.
  2. Click on the product(s) you wish to purchase
  3. Select your size and colour option
  4. Click the “Buy Now” button
  5. Once you have finished adding items to your bag, click “Checkout” in the top right hand corner of the page
  6. Select your shipping preferences and click “Proceed to checkout” and complete your order. Please note you will be asked to provide contact details, payment and delivery information to finalise your order.

2. WHICH COUNTRIES DOES SUPRÉ ONLINE DELIVER TO?

SUPRÉ Online can deliver to most countries across the globe. Please select your Region/Country on the top of the page for price conversion and applicable shipping rates.

3. DOES SUPRÉ ONLINE DELIVER TO PO BOX ADDRESSES?

Yes, we do deliver to PO BOX addresses for Australian customers only. International parcels are now sent out with Fedex, and Fedex do NOT deliver to PO BOX addresses. To avoid any complications or delays on your International parcel please do not use a PO BOX address.

4. ARE PRICES AND TOTALS SHOWN IN AUSTRALIAN DOLLARS OR IN MY OWN CURRENCY?

Prices can now be viewed on the website in several different currencies. This can be changed by the Region/Currency bar at the top of the page. If your currency is not listed, it would be best for you to view the website in Australian Dollars ($) still.

5. CAN I RETURN OR EXCHANGE MY ONLINE ORDER?

Please note: Online purchases must be returned to the online store for refunds and exchanges. A refund or exchange for online purchases cannot be made in store.

Not sure of sizing? Fit, colour or style? SUPRÉ will issue a refund on a change of mind purchase following the below conditions are met:

  1. Garments are returned within 14 Days, with the original receipt.
  2. You must provide a name and address.
  3. Garments must be in new condition, unworn and with the original tags still attached. Refunds will not be honoured on items damaged or soiled by the customer.
  4. Due to hygiene reasons, refunds cannot be made on swimwear, underwear or jewellery.
  5. Does not apply to sale stock.

*If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method. This will occur once we have received the returned item back and confirmed it meets all of the conditions above. You are responsible for any cost associated with returning the item to us, including any currency conversion costs.

6. HOW CAN I CANCEL AN ORDER?

To cancel an unpaid order log into your SUPRÉ Online account. Once logged in you will automatically see the Accounts page, to which you will see a list of your most recent orders. Once you are sure on the order you would like cancelled use the cancel button found on the far right of the order details. Once you click the cancel button a pop up box will appear. Click yes to confirm that you wish to cancel the order. 
You are still able to view an order even after you have cancelled it, and also have the ability to re-order the same items, if you have changed your mind.

To cancel a paid order, please call or email the Online Team with 12 hours of placing the order. 
Any orders that have already been sent out will not be refunded. You may call on 1800 154 147 or email orders@supre.com.au.

7. WHAT IS WEB CREDIT?

Web Credit is the Online version of receiving a Store Credit. Web Credits can be issued to you for several different reasons such as- Returning Goods, Cancelling an item on an order, Conversion of Rewards Points plus more. You can see how much web credit you have by logging into the website and viewing your Accounts page. Your Web Credit total is shown on the right hand side. You do not need to do anything with your Web Credit. The total Web Credit in your account will automatically deduct from the total amount of the next order placed Online. Web Credit issued for Returns and Exchanges, and/or Conversion of Rewards Points, are non-refundable. Web credits are not redeemable for cash and cannot be used in store.