In store returns are now available in Australia!
If you change your mind about a purchase from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions:
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed it meets conditions 1-4 above. You are responsible for any cost associated with returning the item to
us, including any currency conversion costs.
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Please note that any additional cost incurred due to currency conversion are considered the responsibility of the customer, and will not be refunded.
Australian and New Zealand customers are free to return items purchased in-store to their local SUPRÉ store within 14 days and with the original receipt.
Click here to download the online Return/Exchange form
In order to serve you most effectively, we do not offer online exchanges for change of mind purchases. However, if you wish to return an online purchase due to change of mind, you are welcome to return it to the online store and a refund will be processed. To get the right item faster, we recommend you simply place a second
Please fill out the Online Return form (link above). Please place the completed form, along with the item(s) you wish to return, inside the return package and send
PO Box 75
Sumner Park BC
QLD, Australia 4074
All items purchased online at supre.com.au can be exchanged or refunded in Supre Australia stores only. To find your nearest store, click here.
To return an online purchase in store, the following terms and conditions must be met:
For customer and online enquiries, please our customer service team on 1800 154 147 between 9am-5pm (AEST) Monday to Friday, or email email@example.com.
Please have your order number ready for any order-related enquiries.