Please note: Online purchases must be returned to the online store for refunds and exchanges. A refund or exchange for online purchases cannot be made in store.
Not sure of sizing? Fit, colour or style? SUPRÉ will issue a refund on a
change of mind purchase following the below conditions are met:
*If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method. This will occur once we have received the returned item back and confirmed it meets all of the conditions above. You are responsible for any cost associated with returning the item to us, including any currency conversion costs.
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations. This may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Please note that any additional cost incurred due to currency conversion are considered the responsibility of the customer, and will not be refunded.
Australian and New Zealand customers are free to return items purchased in-store to their local SUPRÉ store within 14 days and with the original receipt.
If you wish to return an online purchase, please fill out the Online Return/Exchange Form, which can be downloaded using the link above. Please place the completed form, along with the item(s) you wish
to return, inside the return package. When returning garments to SUPRÉ Online, please address to:
PO Box 75
Sumner Park BC
QLD, Australia 4074
Unfortunately we cannot accept international exchanges. To arrange a refund, please see the Contact Us page here.
For customer and online enquiries, please contact us on 1800 154 147 between 9am-5pm (AEST) Monday to Friday. Please have your order number ready for any order-related enquiries.